{"id":191097,"date":"2026-06-03T09:58:37","date_gmt":"2026-06-03T07:58:37","guid":{"rendered":"https:\/\/factorialhr.com\/blog\/factorial-play\/videos\/under-2-escalar-o-servico-nao-a-equipa\/"},"modified":"2026-06-03T09:58:37","modified_gmt":"2026-06-03T07:58:37","slug":"under-2-escalar-o-servico-nao-a-equipa","status":"publish","type":"factorial_video","link":"https:\/\/factorialhr.pt\/blog\/factorial-play\/videos\/under-2-escalar-o-servico-nao-a-equipa\/","title":{"rendered":"Under 2: Escalar o servi\u00e7o, n\u00e3o a equipa"},"featured_media":0,"template":"","meta":{"_acf_changed":false,"_video_type":"highlight","_related_series":182879,"_related_episode":191081,"_related_season":0,"_video_source":"vimeo","_youtube_video_id":"","_vimeo_video_id":"1197645220","_speaker_id":167718,"_video_description":"Xavier Virgili, VP de Customer Experience na Factorial, destaca a import\u00e2ncia da automa\u00e7\u00e3o na gest\u00e3o de equipes e na comunica\u00e7\u00e3o eficaz dentro das empresas. Ele enfatiza que a intelig\u00eancia artificial pode agilizar processos repetitivos, permitindo que as equipes se concentrem em aspectos mais relevantes das rela\u00e7\u00f5es interpessoais. Para manter a motiva\u00e7\u00e3o em uma equipe pequena, \u00e9 essencial dar autonomia \u00e0s decis\u00f5es e evitar a sobrecarga de gest\u00e3o. Al\u00e9m disso, o l\u00edder deve priorizar a produtividade coletiva e garantir um equil\u00edbrio entre personaliza\u00e7\u00e3o e automatiza\u00e7\u00e3o. No entanto, \u00e9 crucial que a gest\u00e3o de clientes continue a contar com um toque humano. Este insights de lideran\u00e7a s\u00e3o fundamentais para o desenvolvimento de um plano de carreiras e na constru\u00e7\u00e3o de valores da empresa. Segundo Xavier Virgili, \"nunca se deve automatizar a conex\u00e3o humana\". N\u00e3o perca mais dicas e insights sobre lideran\u00e7a e gest\u00e3o de equipes no epis\u00f3dio completo.","_video_transcription":"00:12 - Ol\u00e1! O meu nome \u00e9 Xavi Virgili, sou VP de Customer Experience na Factorial.\n00:16 - Vou tentar responder ao maior n\u00famero de perguntas no menor tempo poss\u00edvel.\n00:21 - Quantas \u00e9 que achas que vais conseguir responder?\n00:23 - Vamos l\u00e1 ver se consigo responder a 20....- \u00c9 poss\u00edvel a IA agilizar processos? - Claro que sim.\n00:28 - Qualquer tarefa repetitiva \u00e9 suscet\u00edvel de ser automatizada pela IA.- Qual \u00e9 a melhor altura? - Sempre.\n00:34 - O segredo est\u00e1 em contarmos com o processo correto.\n00:38 - A automatiza\u00e7\u00e3o vai substituir a m\u00e3o humana?N\u00e3o me parece.\n00:41 - D\u00e1-nos \u00e9 tempo para nos concentrarmos no mais importante:a rela\u00e7\u00e3o entre pessoas.\n00:46 - Como \u00e9 que se mant\u00e9m um equil\u00edbrio entre personaliza\u00e7\u00e3o e automatiza\u00e7\u00e3o?\n00:50 - Apesar de a automatiza\u00e7\u00e3o ajudar nas respostas r\u00e1pidas,conta sempre com um toque humano.\n00:55 - Que valor da equipa \u00e9 fundamental - para se crescer sem ter de se contratar? - A produtividade coletiva.\n01:00 - Onde \u00e9 que as empresas costumam ampliar \u00e0 medida que escalam?\n01:04 - Normalmente, o problema est\u00e1 na contrata\u00e7\u00e3o de demasiados managers.\n01:07 - Ao afastarem-se do funcionamento operativo, est\u00e3o a criar demasiados custos indiretos.\n01:11 - Como \u00e9 que se mant\u00e9m uma equipa pequena motivada quando existe uma grande carga de trabalho?\n01:17 - Dar-lhes autonomia para dedicirem e evitarem processos sem qualquer sentido.\n01:21 - Se existe desequil\u00edbrio entre clientes e equipa,em que processos \u00e9 que se deve concentrar primeiro?\n01:27 - Tanto nas tarefas repetitivas como nas mais simples de automatizar.\n01:32 - \u00c9 poss\u00edvel melhorar a qualidade com cada vez menos m\u00e3o humana?\n01:35 - Claro que sim.Porque, quando se conta com este tipo de automatiza\u00e7\u00e3o,\u00e9 poss\u00edvel contar com mais tempo livre e menos press\u00e3o na equipa.\n01:43 - Como saber quais as tarefas a automatizar?Como ningu\u00e9m as quer fazer,as mais f\u00e1ceis s\u00e3o as repetitivas.\n01:48 - Como gerir todo o tipo de tens\u00e3o na equipa?Com toler\u00e2ncia ao erro dentro e entre equipas.\n01:54 - O que \u00e9 que farias de diferente se tivesses de escalar do zero?\n01:57 - Teria uma equipa comercial, uma de apoio e ainda outra t\u00e9cnica para casos espec\u00edficos.\n02:04 - Em que \u00e9 que investiste ultimamente sem teres o resultados que esperavas?upselling que ainda n\u00e3o d\u00e1 resultados.\n02:15 - O que \u00e9 que nunca se deveria automatizar?Sempre que falamos de gest\u00e3o de clientes,vai ser sempre preciso algu\u00e9m que conecte com as pessoas.\n02:23 - Algum conselho?","_has_trailer":false,"_trailer_vimeo_id":""},"categories":[941],"factorial-categories":[],"class_list":["post-191097","factorial_video","type-factorial_video","status-publish","hentry","category-gestao-de-processos"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.5 (Yoast SEO v21.9.1) - 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